Service Introduction

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Service Policy

Service Process

Fast delivery

Spares from factory and overseas local warehouse support fast delivery for the repairing purpose in time.

Professional

Free on-line technical support along with the warranty service our engineers provide the life-time service management.

Trustworthy

Issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services.

Secured

Twenty-four months warranty period after delivery from the factory for the low voltage products while Eighteen months warranty period for the medium voltage products.

Convenient

More than 20 worldwide service centers can provide professional repairing and maintaining for the products.

Considerate

Visit customers within 72 hours, caring customers' experience, ensure the normal usage of products.

1. If there is a failure in the use of the product or if you want to replace any parts of the product you need go to the following process;

2. You should contact your sales or related engineers and submit the claim report with the content of product model, series number, and your dealers name if you buy from dealers, and failure description;

3. Maxwell service engineer will check with the reporters about the failure through phone or any on-line ways within five working days after receiving the failure report;

4. After confirmation with the reporters, the engineer will send the spares from local or factory warehouse for repairing purpose; or notify designated service center to provide the service onsite or send Maxwell engineers if necessary to solve the problem;

5. After the service Maxwell engineer will make a call-back check to confirm that the issue has been solved;

6. Or if you have any questions regarding of technical please contact info@maxwellpower.cn we will reply you within three working days.

Process Description

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